Troubleshooting
To view frequently asked questions about your device,
see the product support pages at the Nokia website.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the
application, and press the backspace key to close the
application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright
dots appear on the screen every time I switch
on my device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in the
hidden mode. Check also that the distance between the
two devices is not over 10 metres (33 feet) and that
there are no walls or other obstructions between the
devices.
Q: Why can’t I close a Bluetooth connection?
A: If another device is connected to your device, you
can close the connection using the other device or by
deactivating Bluetooth connectivity. Select
Menu
>
Control panel
>
Connectivity
>
Bluetooth
and
Bluetooth
>
Off
.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your
device.
The wireless LAN (WLAN) access point may use a hidden
service set identifier (SSID). You can only access
networks that use a hidden SSID if you know the correct
SSID, and have created a WLAN access point for the
network on your Nokia device
Check that the WLAN access point is not on channels
12-13, as they cannot be associated with.
Q: How do I turn WLAN off on my Nokia
device?
A: The WLAN on your Nokia device is deactivated when
you are not connected or trying to connect to another
access point, or not scanning for available networks.
To further reduce battery consumption, you can specify
that your Nokia device does not scan, or scans less
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often, for available networks in the background. The
WLAN is deactivated in between background scans.
To stop the background scans, select
Menu
>
Control
panel
>
Settings
and
Connection
>
Wireless
LAN
>
Show WLAN availability
>
Never
. You can
still manually scan for available WLANs and connect to
them as usual.
To increase the background scan interval, select
Show
WLAN availability
>
Yes
, and define the interval in
Scan for networks
.
Q: Why can't I browse the web even though
the WLAN connection is working and the IP
settings are correct?
A: Check that you have defined the HTTP/ HTTPS proxy
settings correctly in the advanced settings of your
WLAN access point.
Q: How do I check the signal quality of my
WLAN connection?
Select
Menu
>
Control panel
>
Connectivity
>
Conn. mgr.
and
Active data connections
>
Options
>
Details
. If the signal quality is weak or
moderate, you may encounter connection problems.
Try again closer to the access point.
Q: Why do I have problems with the security
mode?
A: Check that you have configured the security mode
correctly, and that it is the same that the network uses.
To check the security mode the network uses, select
Menu
>
Control panel
>
Connectivity
>
Conn.
mgr.
and
Active data connections
>
Options
>
Details
.
Check also the following: you have the correct WPA
mode (preshared key or EAP), you have disabled all EAP
types that are not needed, and all the EAP type settings
are correct (passwords, user names, certificates).
Q: Why can’t I select a contact for my
message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select
Menu
>
Contacts
, and edit the contact card.
Q: The note Retrieving message is shown
briefly. What is happening?
A: The device is trying to retrieve a multimedia
message from the multimedia messaging centre. This
note is shown if you have selected
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia
message
>
Multimedia retrieval
>
Always
automatic
. Check that the settings for multimedia
messaging are defined correctly and that there are no
mistakes in phone numbers or addresses.
Q: How can I end the data connection when
the device starts a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop
the device from making a data connection, select
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
>
Manual
to have the multimedia messaging centre save
messages to be retrieved later, or
Off
to ignore all
incoming multimedia messages. If you select
Manual
,
you receive a notification when there is a new
multimedia message that you can retrieve in the
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multimedia message centre. If you select
Off
, the
device does not make any network connections related
to multimedia messaging.
To set the device to use a packet data connection only
if you start an application or action that needs it, select
Menu
>
Control panel
>
Settings
and
Connection
>
Packet data
>
Packet data
connection
>
When needed
.
If this does not help, restart the device.
Q: How do I save battery power?
A: Many features in your device increase the demand
on battery power and reduce the battery life time. To
save battery power, do the following:
• Deactivate Bluetooth connectivity when you do not
need it.
• Stop the background scans for WLAN. Select
Menu
>
Control panel
>
Settings
and
Connection
>
Wireless LAN
>
Show WLAN availability
>
Never
. You can still manually scan for available
WLANs and connect to them as usual.
• Set the device to use a packet data connection only
if you start an application or action that needs it.
Select
Menu
>
Control panel
>
Settings
and
Connection
>
Packet data
>
Packet data
connection
>
When needed
.
• Prevent the device from automatically downloading
new maps in the Maps application. Select
Menu
>
Applications
>
GPS
>
Maps
and
Options
>
Tools
>
Settings
>
Internet
>
Go online at
start-up
>
No
.
• Change the time-out period after which the
backlight is switched off. Select
Menu
>
Control
panel
>
Settings
and
General
>
Personalisation
>
Display
>
Light time-out
.
• Close the applications you are not using. Press and
hold the home key. Scroll to the application, and
press the backspace key to close the application.
Q: I tried to create an e-mail account with the
E-mail wizard but it failed. What should I do?
A: You may be able to create an e-mail account
manually. Remove the incomplete e-mail account.
Switch to the Offline profile. Select
Menu
>
and
Settings
, the e-mail account in question, and
Options
>
Remove mailbox
. In the Offline profile,
select the E-mail wizard. Whenever
Select
connection
is displayed, select
Cancel
. Enter your e-
mail address and password when prompted. Select
Menu
>
and
Settings
. Select the new mailbox
and
Mailbox settings
, and enter the necessary
settings manually. To save your settings, select
Back
.
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